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Our response to Covid-19

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contact us

Our contact centre colleagues are now working from home. To help manage our service to you, we've taken the decision to reduce our opening hours. All offices across the Brightside group will now be open Monday to Friday 9am to 6pm, Saturday 9am to 1pm and closed Sunday for the foreseeable future.

Easter opening times

Friday 10th - 9am - 5pm

Saturday 11th - 9am - 1pm

Sunday 12th - Closed

Monday 13th - 9am -1pm 


Being a UK call centre we love to chat and are always happy to lend an ear should you be in the market for a new van insurance policy or an existing customer. Below are all the details you need to get in touch via phone or post. Alternatively you can contact us using the form on this page. 


Call us


Get a new quote     0344 902 8331

Opening hours:

  • Monday to Friday - 9am to 6pm
  • Saturday - 9am to 1pm
  • Sunday - Closed

Customer Services     0344 902 8330

Opening hours:

  • Monday to Friday - 9am to 6pm
  • Saturday - 9am to 1pm
  • Sunday - Closed

Renewals     0344 902 8332

Opening hours:

  • Monday to Friday - 9am to 6pm
  • Saturday - 9am to 1pm
  • Sunday - Closed

Claims     0333 222 1093

Opening hours:

  • 24 hours a day
  • 365 days a year

Write to us

Commercial Vehicle Direct
Brightside Park
Severn Bridge
Aust
Bristol
BS35 4BL


Gap Insurance

Claims               Please refer to your policy schedule


Complaints

How do I make a complaint?

We try our best to offer great service at every stage of your insurance experience with us. If you feel that we have fallen below the quality you would expect and want to make a complaint then please contact our Customer Services team.

Find out more