When you contact us please give us your name and a contact telephone number. Please also quote your reference number and explain the reason for your complaint.
It is our intention to provide you with a high level of service at all times. In the unlikely event that you should have cause for complaint, please write to the Complaints Manager at this address:
Address: Complaints Manager, Commercial Vehicle Direct, Brightside Park, Severn Bridge, Aust, Bristol, BS35 4BL
Telephone: 01454 636 953
We will acknowledge receipt of your complaint in writing promptly and provide you with a timescale for a full response. We will endeavour to provide you with a final response within 8 weeks
This complaints notification procedure does not affect your right to take legal action.