Make a Claim

We know that making a claim on your van insurance can be stressful, which is why we try to make the entire process straightforward and hassle-free. It may feel like your life has been turned upside down, but don’t worry. 

We’ve teamed up with Carpenters Insurance Services Limited to provide a UK call centre and dedicated 24/7 claims line. You will benefit from the services they can provide such as replacement vans and repairs by approved garages. 

They will do everything they can to get you moving as quickly as possible and will even help you through every step of the claims process. 

Steps in the claims process

  • Step one:

First of all don’t panic!

  • Step two:

Call us from the scene on 0330 333 7888 if its safe to do so or as soon as possible, preferably within the hour, even if you aren’t making a claim. Your call will be answered by Carpenters Insurance Services Limited and dealt with by their trained agents.

  • Step three:

Relax and try to explain as clearly as possible what happened. It will help if you have details of any other people or vehicles involved, but don’t worry if you haven’t got it all to hand when you first call, they can tell you what you need to do.

  • Step four:

Carpenters Insurance Services Limited will be on hand throughout the claims process to give you all the help you need and we’ll also give you access to the approved repairer network, so that you can get back on the road as quickly as possible. 

  • Step five:

Feel confident that your claim will be dealt with efficiently.

What should I do if I’m involved in an accident?

Being involved in an accident can immobilise more than just your car. You may still be on the side of the road wondering how you’re going to get home or how you’re going to get to work in the morning.

We know it can be a fraught situation but always make sure you stop as soon as possible, in a safe place. If anyone has been injured then make sure you call the police and ambulance straightaway. You must also take a note of the following information:

  • The vehicle registration number
  • Name, address and telephone number of any other drivers involved in the accident
  • Useful details such as the make, model and colour of the vehicle
  • Contact details of any witnessesI
  • If applicable, the name, telephone number and constabulary of the police officer

If you have a pen or pencil in the vehicle, it can be a good idea to make a sketch of the incident, which shows the direction that each vehicle was travelling and where they were positioned at the time of the accident.

Lastly, try to take some photographs of the scene and do not admit responsibility. Instead, we would suggest that you ask them to contact our 24 hour claims helpline on 0330 333 7888.


Still have questions?

Our team has dealt with all kinds of different claims, so the likelihood is, if it’s happened to you we can advise you on exactly what to do next and what to expect.