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Our response to Covid-19

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Covid-19


Our contact centre colleagues are now working from home. To help manage our service to you, we've taken the decision to reduce our opening hours. All offices across the Brightside group will now be open Monday to Friday 9am to 5pm and closed Saturday and Sunday for the foreseeable future.


Commercial Vehicle Direct is currently taking every step to help protect our people and our customers. 

It goes without saying that our top priority is protecting our people. Alongside this, we still need to make sure our customers have the peace of mind they need from insurance protection. Our prime focus is on our existing customers and supporting them through this difficult time. And as new guidelines emerge from our insurers and the government we will be proactively communicating with those customers who may well be directly affected.


We want to provide some information for our insurance customers who have the following insurance policies with us.

Commercial Vehicle Policy including Couriers

There is no cover for Covid-19 on a van insurance policy 

Public Liability

If the policyholder becomes sick due to Covid-19, like any other sickness they do not have any cover under their public liability policy for lost earnings. If they have a Personal Accident & Sickness policy or a life insurance policy elsewhere you may wish to contact your provider to see if any cover is available.

Employers Liability 

If you are an employer who has Employers Liability insurance we suggest that you keep up to date with government guidance with regard to your duty of care to your employees to mitigate any claims that could be made against you or your business.

A government source of information can be found at https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

Transit policies (Such as Goods in Transit or Tools cover)

There is no cover for Covid-19 on a Transit policy.

Fleet Policies

There is no cover for Covid-19 on a Fleet policy