Privacy and Security
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes. This policy is effective from 19th February 2014back to top >
We’ll only request necessary information from you and will use this information in the course of arranging and administering your insurance. We may also obtain information about you from credit reference agencies to check your credit status and identity. The agencies record our enquiries but your credit standing will not be affected.
The type of information we’ll collect will include, for example,
Date of Birth
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers.
The information we hold will be, to the best of our knowledge, accurate and up to date. Under the Data Protection Act you have the right to see the personal information that we hold about you in our records. Please see section 6 for more details. All personal information is treated confidentially and is safely stored on our computer, with security systems preventing unauthorised access.back to top >
We’ll endeavour to treat all your personal information as private and confidential. Other than under the terms of this privacy statement we’ll not disclose any of your information to anyone. We would like to bring your attention to our obligations to disclose information in the following exceptional cases permitted by law. These are where:
· We’re legally forced to
· There’s a duty to the public to disclose information
· You’ve given permission to disclose information
· We’ve to protect our interest
· To do so protects a legitimate interest of Brightside Insurance Services Ltd or a third party
In the event that you have to make a claim then we’ll need to disclose information with any other parties involved in that particular claim. For example these parties may include the third party involved with the claim, the third party's insurer or the third party's solicitor.
As highlighted in our Terms of Business, your policy details will be added to the Motor Insurance Database (MID).
The MID is run by the Motor Insurers Information Centre (MIIC). MID data may be used by the DVLA and DVLNI for the purpose of Electronic Vehicle Licensing and by the Police for the purposes of establishing whether a driver's use of the vehicle is likely to be covered by a motor insurance policy and/or for preventing and detecting crime.
If you’re involved in an accident, the MID may be used by Insurers, MIIC and the Motor Insurer's Bureau to identify relevant policy information. People pursuing a claim in respect of a road traffic accident may also obtain relevant information held on the MID. For more information visit www.mib.org.uk
Brightside Insurance Services Ltd will also pass information to the Claims and Underwriting Exchange Register which is run by Insurance Database Services Limited (IDS Ltd), and the Motor Insurance Anti-Fraud and Theft register, run by the Association of British Insurers (ABI).
The aim is to help us to check information provided and also prevent fraudulent claims. When dealing with your request for insurance these registers may be searched. When you inform us of an incident, we’ll pass this information relating to it to the registers.back to top >
How we protect your personal information from misuse and abuse is of great importance to us. We are constantly reviewing and enhancing our technical and physical security procedures to protect your personal data from unauthorised access.
The Commercial Vehicle Direct Insurance Services website also uses 128-bit secure socket layer (SSL) encryption technology to encrypt sensitive information such as your financial information. When you request a quote from us, we’ll process the data on a secure server.back to top >
Your information will be used for a number of purposes which include automatically processing your quotation, managing and administering your policy, claims handling and responding to complaints or policy enquiries. We’ll also contact you to remind you that your insurance is due for renewal.
Unless you have opted-out of receiving marketing communications, we may periodically contact you by telephone, email, SMS or post about new products, special offers or other information which we think you may find interesting. We may also pass your information onto carefully selected partners* who offer similar products and services. They may contact you by post, telephone or email about products or services which may be of interest to you. You can opt out of receiving such marketing communications by contacting our Marketing Department, Brightside Park, Aust, Bristol BS35 4BL
We might also share your details with our carefully selected partners, who may contact you about similar products and services that might be of interest to you.
Our selected partners provide and may contact you about:
Insurance products and services
Motor related products and services
Trade related products and services
Our web site uses a number of different cookies. Here we explain the different type of cookies we use and why we use them.
What is a cookie?
Cookies are small text files placed on your computer by websites or sometimes by emails. They provide useful information to companies, which help in all sorts of ways. For you, it means you can use our site more efficiently and save you time by not having to re-enter your details each time you visit. They also make sure you receive the most relevant information from us.
There are two main categories of cookies:
Persistent cookies - These cookies stay your computer until they are removed manually or automatically
Session cookies - These cookies remain on your computer until you close your browser when they are automatically deleted.
Cookies we use and why we use them
Essential cookies are technical cookies that are required for the operation of our sites. Without essential cookies our web site can’t operate properly. Essential cookies include, for example, cookies that enable you to log into secure areas.
Performance cookies allow us to recognise and count the number of visitors to our web site and to see how visitors move around them. This helps us to improve the way our web site works by enabling us to tailor our site to the way visitors use them. The information we collect from performance cookies is aggregated which means that we cannot identify you from it.
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You can write to us at any time to obtain details of the information we hold about you. Please write to:
Data Protection Officer
Commercial Vehicle Direct Insurance Service
Please quote your name, postal address and email address along with the details of your requirement. We’ll take reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you. Therefore we would be grateful if you could provide two forms of identification such as a copy of a passport or driving licence and a copy of a utility bill to confirm address. In accordance with the Data Protection Act, 1998 we are entitled to charge £10 to cover the administration costs involved with this process. Please make cheques payable to Brightside Insurance Services Ltd. Please see www.ico.gov.uk for our entry in the Information Commissioner's register of data controllers. Our registration number is Z5268008.
If you have previously agreed to us using your personal information for direct marketing purposes, You can opt out at any time by writing to the Marketing Department, Brightside Park, Aust, Bristol BS35 4BLback to top >
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.back to top >
Access to our website (‘Site’) and our rights in it:
We are the owner of all copyright, design rights, database rights and all other intellectual property rights in the content of this Site unless otherwise stated.
You are permitted to access and use this site for personal, non-commercial use only. You may not access or use this site for any commercial purposes or otherwise exploit, extract, publish, distribute, or reproduce any part of this site for any commercial purpose.
We will take very seriously any access to or interference with this site with intent to deny, corrupt or damage or otherwise interfere with service from the Site or for other commercial purposes. We will monitor any such use and will take whatever action necessary to protect against such activities. By using this site, you agree that damages may not be an adequate remedy for any breach of these terms or infringement of any of our rights by you and you accordingly agree that we are entitled to any and all of the following remedies: injunction; specific performance; orders to deliver up infringing copies or materials and any other legal or equitable relief for any threatened or actual breach and/or infringement. You further agree that no proof of special damages is necessary for us to obtain any such remedies.back to top >